ADT Complaint
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Lack of home monitoring and won't provide refund. Called me a liar! - ADT Home security monitoring.
BEWARE!I switched from ADT to another monitoring company.
When he came to install the new system we saw a red light blinking on the ADT box. When we opened the cover the SIM card had fallen out meaning ADT couldn't receive a signal from my home. When I called ADT the last active signal they received was 6 months prior! This means they weren't monitoring my house, yet I had paid them for 6 months!
They said for all they know I tripped the system and without an ADT person taking a look at it there was nothing they could do. I asked them to provide proof the system was being monitored, and they couldn't.
So much for being a good customer for 4 years!Customer service is TERRIBLE!
When he came to install the new system we saw a red light blinking on the ADT box. When we opened the cover the SIM card had fallen out meaning ADT couldn't receive a signal from my home. When I called ADT the last active signal they received was 6 months prior! This means they weren't monitoring my house, yet I had paid them for 6 months!
They said for all they know I tripped the system and without an ADT person taking a look at it there was nothing they could do. I asked them to provide proof the system was being monitored, and they couldn't.
So much for being a good customer for 4 years!Customer service is TERRIBLE!
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Review Rating: 1 out of 5
Reviewed By: feliciabree
Company: ADT
Product: ADT Home security monitoring.
Date Added: 9 years ago
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